One passenger told CNN her family was on the phone for 10 hours with Southwest.Ĭustomers wait to rebook their Southwest Airlines flight at Hartsfield-Jackson Atlanta International Airport on Monday. On social media, customers are complaining loudly about long lines to speak with representatives, problems with lost bags and excessive wait times or busy signals on the airline’s customer service telephone lines. In all likelihood we’ll have another tough day tomorrow as we work our way out of this.” Jordan told The Wall Street Journal the company plans to operate just over a third of its schedule in upcoming days to give itself the ability for crews to get into the right positions.Īccording to WJS.com, Jordan added that reduced schedule could be extended. ![]() We’ve talked an awful lot about modernizing the operation, and the need to do that.” Jordan told employees, “Part of what we’re suffering is a lack of tools. On Christmas night, ahead of Monday’s meltdown, Jordan told employees the airline has “a lot of issues in the operation right now.”ĬNN was provided a transcript of the message to Southwest employees by an aviation source. That’s the lion’s share of the more than 2,600 flight cancellations reported so far for Tuesday for all US airlines. More than 2,400 of those flights were already canceled as of 10:50 p.m. At one point, the airline canceled around 300 flights in the span of a half hour Monday afternoon.Īnd it looks like the Southwest pain will spread into Tuesday. The Dallas-based airline had canceled 71% of its flights – j2,909 total – on Monday, according to FlightAware. None of the other US carriers have canceled nearly as many flights or as much of their schedule as Southwest. ![]() For any questions related to a Southwest Vacations booking or a refund, please reach out to them directly at (800) 775-7105.Last week’s winter weather travel mess is lingering like a vicious hangover into this week – and the headaches have been migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.Ī total of 4,002 flights within, into or out of the US were canceled on Monday, according to flight tracking website FlightAware, while 9,259 flights were delayed.īut Southwest accounts for a whopping share of those. Southwest Airlines only provides air transportation for Southwest Vacations packages, but the reservations themselves are contracted through a third party vendor, Apple Leisure Group. O nly Southwest Vacations has the ability to modify Customers’ vacation packages. Can I contact the Southwest Reservations Team to make changes to my Southwest Vacations Reservation? To apply your travel funds, you’ll select “Southwest Travel Funds ”. Īfter you’ve made your Southwest Vacations package selections online, you’ll reach the checkout page and scroll down to the “Payment Information” section, which will include a drop-down menu for “Payment Type”. This can be done online here or with a Southwest Vacations Representative over the phone at (800) 775-7105. Yes! Customers booking Southwest Vacation packages that include air travel are eligible to apply their unused Southwest travel funds to their initial reservations. CTĬall during your vacation: (800) 775-7105 for 24-hour traveler assistance.Ĭ an I apply my Southwest Travel Funds toward a Southwest Vacation pa ckage if my package includes air travel? How do I get in contact with Southwest Vacations®?Į-mail: You can reach Southwest Vacations Customer care by sending an e-mail to: questions or concerns after your vacation, e-mail us at before your vacation: (800) 243-8372. Southwest Airlines contracts a tour operator, Apple Leisure Group, to facilitate and manage Southwest Vacations. Southwest Vacations® is the official vacation provider for Southwest Airlines®.
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